Also read: HOWTO Get Support
All clients have e-mail support, send an email to: firstname.lastname@example.org
SUPPORT TIPS: When sending email to email@example.com place your domain name in the subject line and one or two words related to your request. For example: example.com billing OR example.com hard reset server OR example.com ddos assistance
Telephonic Support: There are two ten digit phone numbers at the bottom right hand side of your telephonic support contract. The first number is the number to call between 8am and 8pm and the second number is the number to call after 8pm and before 8am.
Support Security: Please have access to your mobile device, backup email account and your Eight digit client code The consultant may also request you to answer three security questions for verification of your identity. if you are updating a domain name, you will also need to provide your domain keys.