Hosting-support Archives - Nkosi Web Hosting

Email defers and failures

Thu, 15 Feb 2024 06:03:59 +0000

Please be aware that Nkosi does not allow you to send many defers and failures and we will block your ability to send any emails, even to legitimate email accounts. If you continue sending emails, we may suspend your email account or your entire domain name, until you have fixed your problems and agreed again […]

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Security Event Process and costs

Sat, 21 Oct 2023 10:29:22 +0000

If we had to inform you of a security event this means that we have received data or complaints about abuse (any event(s) which occurred using your credentials on our network) and we had to take action, perform administration and do additional work related to your breach of our terms and conditions of service There […]

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Howto resolve a Security Event for small to medium business

Fri, 25 Feb 2022 06:50:54 +0000

What can you do when you suspect a security event has happened? If you suspect that you have malware, or you receive email bounces from email not sent by you, or someone notifies you of a potential security issue Also see : Security Event Process and costs Take immediate action You need to (1) FIND […]

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Lost Control Panel Password Please Supply my Password

Tue, 07 Sep 2021 08:56:59 +0000

What is my Control Panel Password? Nkosi DOES NOT store any client credentials, so we have no clue what your password is. Once Nkosi has sent you your control panel credentials we permanently delete your clear text passwords on all our systems. All that can be done is we can reset your user name password […]

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Email Settings

Fri, 03 Sep 2021 11:18:32 +0000

If you have NCP (Nkosi Control Panel) Click on Email and then on LOGS. Click On Sort by Score Check visually where your legit email and your abuse borders – to know your domain score Click on Settings Change/Adjust the Delete score to match your requirements and the Mark Score to match your requirements […]

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How to load a PDF Document on your website

Tue, 08 Jun 2021 09:04:41 +0000

If your website uses WORDPRESS content management system Step One: Sign Into your WordPress Step Two: Click On: (i) New Post /or/ (ii) Edit Post /or/ (iii)New Page or (iv) Edit Page Step Three: Click in the body of the Post/Page where you want the PDF to appear AND Type the words you wish to […]

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Bank Details Change

Fri, 29 Jan 2021 09:47:43 +0000

When your contact details change, or your banking information changes, what should happen? Further down this article is a proposal that you may adopt as your own and change to suit your requirements and situation! What happens when your clients receive email communications that your banking details has changed and even supplies a real looking […]

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How Email Works

Wed, 28 Oct 2020 13:47:42 +0000

Pro Tip: In your control panel, under “Track Delivery” you can see exactly what was received and what was sent on the various servers Basics of email There are only two possibilities with any email: It is either delivered or it is not delivered – nothing else. There is no mystery and no magic, only […]

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Prevent stress by preventing issues

Wed, 26 Aug 2020 07:42:21 +0000

Malware (Virus/Spyware/Software) can very easily enter your devices by visiting a hacked website, installing a hacked app, opening an infected document, photo, image or video. Anti Malware technology is reactive, this means that only when new malware or new security issues become “known” it is listed in an anti malware database. Malware technology and anti […]

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Malware: Spyware, Virus, Ransomware, Passwordware

Mon, 10 Aug 2020 13:36:44 +0000

Malware usually has some sort of purpose. It can be swiss knife (a bit of everything) or it can have a specific task and goal. There are many different types of malware, malware can enter your system after visiting a website or after installing a new app or after receiving an email. There are many […]

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Internet Connectivity and an unstable Internet connection

Fri, 07 Aug 2020 09:13:02 +0000

If we have informed you that you may have an unstable Internet connection, here is the detailed technical explanation for that advice: Your connection to the Internet can be provided with free wi-fi at a coffee shop or at your home by using a wi-fi router or by a cable router or at your office […]

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E-Mail Box Cleanup Service

Sat, 06 Jun 2020 11:32:31 +0000

Do you receive a lot of rubbish emails and you need an automated cleanup, unsubscribe, removal and spam removal service? NKOSI offers an automated cleanup service for Nkosi, Afribiz & Cozadomain hosted domains, you can access the service by sending an email to abuse-cleanup@nkosi.co.za from the email box requiring cleanup. You can then follow the […]

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Using Video Meeting Room

Tue, 31 Mar 2020 12:40:20 +0000

Your clients do not have to log into your video room, you have to approve them to enter, after you have logged in or Signed On. You would have received a link for your video room. This is also the same link you can supply someone with whom you have a meeting. Again, the visitor(s) […]

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Security and Network Policies

Mon, 23 Mar 2020 05:45:17 +0000

With many more clients working from home and home offices. there is a greater need for easy and simple network and security policies for small business and home business. In that spirit, here is a very simple requirement for a micro and small business security and network policy as it relates to hosting, domains, websites […]

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Unstable Internet Connection

Tue, 10 Mar 2020 08:08:02 +0000

Your office or home (or phone, etc) is connected to your ISP (or connection provider) and your ISP is connected to the Inter Network (Internet) So, when your connection provider has issues, some services to your hosting provider may be affected. You can check your IP number EASILY, HERE: https://my.co.za/ (Scroll Down : IP Number) […]

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My device was compromised

Mon, 27 Jan 2020 09:17:35 +0000

Maybe a friend sent you a website link and your device was compromised with spyware or virus. Maybe you installed an app or other software and now your device is not behaving properly or has become compromised… If you are at a home or small office network and all of your Internet connectivity comes from […]

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Mailing list bulk email

Fri, 22 Nov 2019 08:03:28 +0000

We do not permit the sending of any bulk emails from our shared hosting accounts. Our definition of bulk email is quite strict: We define bulk email as the sending of roughly the same email to more than one person in a 24 hour period. Read more about advertising and mailing lists… Nkosi shared domain […]

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Bitcoin mining or high resource use from your website

Tue, 19 Nov 2019 06:55:11 +0000

If you have installed a free wordpress plugin or theme, with hidden or “additional functionality” and your website is now using additional processing resources: Whether the resources your website or web application is using is being used to search for life on other planets (SETI) or for minining of Bitcoin or for other crypto currency […]

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Website Contact Form Spam

Fri, 11 Oct 2019 05:47:48 +0000

Real people (sometimes in faraway countries sometimes is a factory near you) are completing contact forms for payment. They are paid to submit advertising on your website, usually by unscrupulous companies and low life scumbags. You probably created your contact form to solicit new clients, new sales or for your clients to contact you. But, […]

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Howto view email source or raw headers in Microsoft Outlook

Thu, 19 Sep 2019 08:52:47 +0000

Micorosft Outlook Software is not very advanced and does not have functionality to view a complete email message and you have to do this in three steps: 1. Open Notepad or Open Office – New document 2. First get the headers (The bits with IP numbers) Open the exact email message in a new window […]

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