If you are experiencing difficulties configuring a new device you can work through this section and check your settings on the device

Always first test accounts using your webmail: https://yourowndomainname:2096

Sending Email Tips

1. Server Always Requires Authentication (Always send your user name and password when sending emails)
2. If you are using encryption always choose TLS (transport layer security) / SSL (Secure Socket Layer) (TLS is encryption by protocol and SSL is encryption by port)
3. Encryption Sending: If you are using TLS/SSL encryption you must select port number 465 for sending (Or Port 587 OR Port 25 – have to set STARTTLS – also see old email software, below if your software does not support STARTTLS)
   
4. Plaintext Sending:  you must select port number 25 or 587 for sending
   
5. Nkosi clients can also use their own domain name, as the SERVER NAME (all Nkosi clients all have SSL certificates installed on their own domain names) in-case of secondary relays, remember to check and ACCEPT the alias Mail servername SSL Certificate the first time.

Receiving Email Tips

1. Server Requires Authentication (Always send your user name and password when sending emails)
2. If you are using encryption always choose TLS (transport layer security) / SSL (Secure Socket Layer) (TLS is encryption by protocol and SSL is encryption by port)
3. If you are using TLS/SSL encryption you can select port number 995 for pop OR 993 for imap
   
4. If you are using plaintext: Port number 110 for pop and port number 143 for imap
5. Nkosi clients can also use their own domain name, as the SERVER NAME (all Nkosi clients all have SSL certificates installed on their own domain names)

OLD EMAIL SOFTWARE: If you are using old email software, that does not support STARTTLS (Encrypted) Login, you can (1) use PLAINTEXT (No ENCRYPTION SETTINGS) or you can (2) buy new software you can (3)  Download Mozilla Thunderbird here

Nkosi Email servers does not support plaintext login and then encrypted email, as some old email software is designed to operate, as it is bad/no security to send your username and password un-encrypted and then only after, encrypting your transmission.

STEP BY STEP HELP TO CONFIGURE YOUR EMAIL SOFTWARE

How to configure email on Microsoft Outlook 2010

How to configure email on Microsoft Outlook 2013

How to configure email on Microsoft Outlook 2016

How to configure email on Android

Settings for ENCRYPTED transmission of email

Settings for plain text email transmission (NO ENCRYPTION / Not Recommended )